Exchange Policy

Exchange Policy:

1. Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to exchange the product provided by the store within seven (7) days from the date of receiving the product. After seven days have passed, the consumer is no longer entitled to exchange the product.
2. To be eligible for exchange, the product must be in good condition, unused, and must not have been benefited from in any way. The store reserves the right to inspect the product before approving the exchange to ensure its condition.
3. The consumer shall bear the shipping costs for exchanging the product. For international exchanges, the consumer is responsible for all shipping costs and for delivering the product to the shipping company.
4. In case of defects or errors, the consumer will be compensated accordingly.

The consumer is not entitled to exchange the product in the following cases:

1. If the product was manufactured based on the consumer’s request or according to specifications determined by the consumer — except in cases where the product is defective or does not match the agreed specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, or book, or any other literary material.
4. If the defect appeared as a result of improper handling or misuse by the consumer.
5. If the contract involves accommodation, transportation, or catering services.
6. If the contract involves the purchase of downloadable software or digital content from the internet.

Return Policy:

1. Without prejudice to the provisions of contractual and statutory warranties, the consumer has the right to cancel the contract and return the product provided by the store within seven (7) days from the date of receiving the product. After seven days have passed, the consumer is no longer entitled to return the product.
2. To be eligible for a return, the product must be in good condition, unused, and must not have been benefited from in any way. The store reserves the right to inspect the product before approving the return to ensure its condition.
3. The consumer shall bear all costs associated with the return process. For international returns, the consumer is responsible for all shipping costs and for delivering the product to the shipping company.
4. In case of defects or errors, the consumer will be compensated accordingly.

The consumer is not entitled to return the product in the following cases:

1. If the product was manufactured based on the consumer’s request or according to specifications determined by the consumer — except in cases where the product is defective or does not match the agreed specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, or book, or any other literary material.
4. If the defect appeared as a result of improper handling or misuse by the consumer.
5. If the contract involves accommodation, transportation, or catering services.
6. If the contract involves the purchase of downloadable software or digital content from the internet.